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Privacy Policy

1. Introduction

S Trott Electrical Services Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data under UK GDPR. This policy explains how we collect, use, store, and share your information when you use our website, request a quote, or receive services.

2. Data Controller & Contact

S Trott Electrical Services Ltd
Based in Plymouth 

3. What Personal Data We Collect

  • Quotes & enquiry forms: name, address, email, phone number, project/service details

  • Communications: content of phone calls, emails, or in-person discussions

  • Website analytics: anonymised IP, browser/device type, pages visited, session duration—collected using essential and performance cookies only; no profiling or advertising cookies are used

4. How We Use Your Data

We use your data to:

  • Provide accurate quotes and deliver electrical services, such as installations, repairs, and maintenance

  • Send confirmations, service updates, invoices, and follow-up messages

  • Improve our website and services through anonymised analytics

  • Maintain records for legal, warranty, insurance, and accounting compliance

5. Legal Basis for Processing

  • Contractual necessity: to deliver services you have requested

  • Legitimate interests: to operate and improve our business and online presence

  • Consent: for optional marketing or follow-up communication

  • Legal obligation: to retain records for statutory purposes

6. Data Sharing

We do not sell or rent your data. We may share information with:

  • Service providers (e.g., website hosting, email, analytics platforms) under GDPR-compliant agreements

  • Insurance, warranty, or regulatory bodies, only when legally required

7. Cookies & Tracking

  • Essential cookies: required for form submissions and site navigation

  • Performance cookies: for anonymised analytics (e.g. Google Analytics)
    We do not use profiling, advertising, or third-party tracking cookies

8. Data Retention

  • Project/service records: retained up to 7 years for compliance, warranty, and insurance

  • Analytics session data: session-level logs deleted after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR you have the right to:

  • Access, correct, delete, restrict, or port your data

  • Withdraw consent or object to processing
    To exercise these rights, contact us using the details above. You may also lodge a complaint with the ICO.

10. Security

We protect your data using SSL encryption, secure UK hosting, access controls, and staff training. Although no system is infallible, we follow industry best practices.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy occasionally. Continued use of our website implies acceptance of updates. The Effective Date above reflects the current version.

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